F.A.Q.

System Not Working

If you can not login, please call (215) 400-5555 and speak to a IT Help Desk support person.  You may need to reset your password.

If your browser is producing a message saying the process is taking longer than expected and asking you to wait or kill (if using Chrome), please select wait.  If your content does not load after 10 minutes, please call the Help Desk.

New Employees

Question: I’m a new employee, when can I start using MOJO?

New employees will be able to use MOJO  1-2 business days after their effective start date with the District

Building Engineers

My name does not show up as a Craftsperson or is not in the system whatsoever, what should I do?

Call the IT help desk at (215)-400-5555 and select the MOJO option from the help menu. A representative will assist in adding you to the system.

I have gone over the provided training documents, been to trained, and I still am unsure how to generate work orders and complete tasks in MOJO, what should I do?

First, call the help line at (215)-400-5000 and select the problems with MOJO option. Your call will be directed to staff that will assist you with your current issue, as well as schedule for additional training if needed.

How to Assign a BE to Blanket Work
  1. Go into the Building Operations Console.
  2. Select the Building, then click the More button and check the box on the bottom just before the 5.  This will select Priority 5.  All Blanket Work are coded as Priority 5.  This priority should be used only for Blanket Work.
  3. Click Filter.  Expand ‘Issued and In Process’ and you should see the 11 Blanket Work Orders for that building.  You can ignore any Maintenance Blanket Work.
  4. Click on the Work Request number for the first Operations Blanket Work Order.  This will open the work request.
  5. Scroll down to Craftpersons and click Add on the right side.
  6. In the input box next to Craftsperson Code, start typing in the last name of the BE you want to assign.  The system will filter as you type or use the selection window (three dots).  Use your mouse to select the name.  You do not add any hours if just assigning them to WR.
  7. Click Save.  Pop-up will close.
  8. You can now close the Work Request details window.  You do not have to click Update Request, since you did not actually update the record, you added a record to an associated table.
  9. Go to the next work request and repeat steps #4-8.
All that is required to add a BE to a Blanket Work Order is to assign them as a craftsperson.  No hours are needed.
This is the essentially the same process as adding hours to a WR, but in that case you would add hours and not leave it zero.

What are the list of Blanket Work Orders for Building Engineers?

  1. Open / Close Building
  2. Setup / Break Down Cafeteria
  3. Snow Duties
  4. Boiler / AC Operation
  5. Replace Lights
  6. Trash
  7. Cleaning – Building
  8. Cleaning – Grounds
  9. Administrative Work
  10. Repair Work
  11. IEQ Reports

Can I close Blanket Work orders? What are they used for?

No, you cannot close blanket work orders, they are to be left open and updated daily. This is where you will account for your working hours. Update the blanket work orders with the amount of time spent working on the specified task. Every day, all 8 working hours must be recorded.